Customer Service
Our business is to make your job easier and to provide quality care to your patients.
- Delivery: Atlantic & Cape May Counties
- 24 hour emergency service
- Evaluation of client for specialized products
- Evaluation of client's home for wheelchair accessibility
- Evaluation of client's feasibility for wheelchair transport
- Time and travel to secure proper documentation for patient
- Time and labor involved with trial fittings and product sampling
- Pressure mapping for proper seating system
- Labor for warranty repair of defective products
- Pick-up and delivery of product
- Monitoring use of product
- Billing of primary or secondary payer sources
- Rework of denied claims
- Follow-up with physicians (progress and compliance)
- User compliance reports
- Product and technology training for physicians and therapists
- In-store health clinics (blood pressure, respiratory, glucose, etc.)
- Cleaning of equipment
- Loaner products while client's product is in for service
- Labor to build or assemble and test sophisticated mobility equipment
- Providing equipment in special cases prior to being able to bill for them
- Accepting assignment (accepting full payment at the “maximum allowable charge” rate)
